With Switch Communications, you can guarantee that our Alcatel-Lucent Maintenance and Support services are superior to other providers. Our SLAs are prided on quality response times and Alcatel-Lucent qualified technical maintenance experts – With Switch we endeavor to reduce downtime to a minimum.
You as the customer can be reassured that our staff are fully qualified and we are an Alcatel-Lucent premium business partner. We are fully equipped to help your organisation maintain all hosted telephony services, including voice, IP, digital, analogue and unified communications to the highest standards and optimum efficiency.
The Key areas our Alcatel-Lucent Maintenance and Support services focus on include the following –
- Partner Technical Support
- Pre-emptive services
- Field Maintenance
- Repair and exchange
- Customer Training
- Revolutionary Data Centre SLAs
Partner Technical Support
With remote support, Switch Communications supports its clients with key performance indicators, for response, restore and resolve objectives. We have technicians available 24-7, 365 days a year. You can be assured that your infrastructure is in the safest hands. We also provide monthly performance metrics, problem to solution stats and engineer availability statuses.
We monitor network performance across your entire estate, dedicated to predefined KPIs. Switch initiate predefined health and performance goals so that we can predict potential issues and future requirements in the most proactive nature. With our ‘Network Advance Warning’ we can monitor fault data against QoS stats and identify elements that may need counteractive maintenance support.
Switch can elaborate on these statistics by assessing performance trends, test future installs and network troubleshooting to prevent interoperability and enhance seamless transition periods.
Switch will dispatch field intervention and support on request before during and after remote diagnosis. We conduct regular field inspections to guarantee all clients have fully functioning apparatus at times of high usage.
Switch are committed to the Alcatel-Lucent SLA agreement of return and repair, advanced exchange services and small cell repair. We guarantee first class delivery, logistical repair reclamation.
As Alcatel-Lucent technology is forever innovating new solutions in the telecoms industry, Switch Communications think it is imperative that our customers receive the best in technical and product training. To enquire about new training courses and to place your team within The Switch Communications Training Schedule/ Alcatel-Lucent Maintenance and Support services, please email firstname.lastname@example.org or email@example.com.
Revolutionary Data Centre SLAs
Working with our new partnership, Belcom 247 Switch Communications can now deliver the most advanced SLA agreements within the Data centre service industry. Our remote hand agreement has revolutionised the way data centre / Alcatel-Lucent Maintenance and Support services are maintained and supported across the UK and worldwide.
(Ref: Alcatel-Lucent Maintenance and Support)