Service Level Agreements

Your communications and IT systems, whether related to voice, IT services or data, are the crucial link between your business and the rest of the world. Any disruption to can result in substantial loss for your business. When a single system has a major outage, downtime and recovery can cost your business thousands of pounds. To minimize these costs and maximize the productivity of your business, you need a service plan that you can rely on to keep your services up and running.

Switch Communications Services provide coverage to protect your investment and ensure maximum productivity from your system now and into the future. In the event of an outage, we get to work immediately to ensure that we get your system operational again quickly and with minimal disruption to your business.

This Service Level Agreement sets out the service levels that Switch Communications Ltd will meet in providing support for your business.