Improving customer service and staff productivity at IDIS

IDIS is a specialist supplier of medicines to the healthcare sector working in partnership with the pharmaceutical and biotech industries and supporting hospitals and retail pharmacies to deliver a better service for patients. Having built an impressive reputation as a reliable and ethical source of medicines, IDIS prides itself on helping to provide a lifeline to patients and the medical professional. This requires the company to provide a consistently high standard of customer service, dealing with calls as quickly and efficiently as possible.

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