Call recording and reporting provides essential information that can help improve the performance of your staff and the efficiency of your business.
Understanding call patterns and knowing how effectively the calls are handled can provide very useful information for planning training, staff availability, customer agreements and more.
Portals enable you access and download the call information and recordings you require, when you require it.
Call recording plays an important part in improving the customer experience. Easy to play back calls can be used to clarify details of a conversation, where you may need to consult with a colleague before going back to a customer.
Call recordings can help demonstrate compliance and monitor and improve staff performance, as a training aid.
Call history can help identify calling patterns, Missed calls can be identified and returned, call patterns and regularity of calls to and from specific numbers can be easily identified.
OmniPCX call recording integrates with the Alcatel-Lucent telpehone infrastructure to cenable compliant call recording, monitoring and evaluation.